Sales Analytics
Real-time omni-channel sales dashboard tracking dine-in, delivery and takeaway revenue, AOV by channel, predicted monthly sales, and a 12-month trend with AI forecast overlay.
Restaurant CRM Software — APAC & MEA Ready
The Smart Restaurant CRM
Built to Retain & Grow
Purpose-built restaurant customer engagement platform covering omni-channel sales analytics, customer cohort tracking, WhatsApp and push campaign automation, loyalty and smart segmentation — in one unified system.
- Multi-currency (AED, INR, AUD, SGD)
- WhatsApp + Push + SMS
- Zomato & Swiggy integrated
- 100% your branding
Core Modules7+
Campaign Channels3
7+Core Modules
3Campaign Channels
7Customer Segments
APAC+MEA Deployed
Core Modules
Everything Your Restaurant Needs to Retain Customers
Yue Restaurant CRM is purpose-built for food and beverage businesses — covering every dimension of customer engagement, from first visit to lifetime loyalty.
Business Analytics
Deep customer cohort analysis with strategic insights and recommended actions for every segment.
Campaign Management
Multi-channel marketing campaigns via WhatsApp, Push Notifications and SMS with conversion tracking and delivery analytics.
Smart Segmentation
Rule-based audience builder for items purchased, order frequency, spend, location, last visit, and more.
360° Customer View
Unified customer profiles with order history, loyalty data, campaign interactions, feedback, total spent and preferred channels.
Loyalty & Insights
Manage loyalty tiers, reward points, referral programmes, VIP benefits and exportable campaign reporting.
Platform Deep-Dive
Omni-Channel Intelligence Built for F&B Operations
A connected platform for restaurant sales intelligence, customer engagement and campaign delivery.
Sales
Multi-Channel Sales Dashboard
Track dine-in, delivery through Zomato and Swiggy, and takeaway performance side-by-side with predicted monthly revenue and AI trend forecasting.
- Dine-in, delivery and takeaway performance
- AOV by channel
- Predicted monthly revenue
- AI trend forecasting
Product Walkthrough
Every Screen Built
for Food & Beverage
Explore Yue Restaurant CRM across its core modules — purpose-designed around the workflows that keep your business moving.
Campaign Automation
7-Step Campaign Builder
Create, target and launch campaigns in minutes with a guided flow from audience definition to real-time results.
- 1
Campaign Details
Set campaign type and objective.
- 2
Define Audience
Build a rule-based segment and see live reach.
- 3
Choose Channel
Select WhatsApp, Push Notification or SMS.
- 4
Content & Template
Select approved templates or compose content.
- 5
Goal & Measurement
Set conversion goals and attribution window.
- 6
Delivery Schedule
Send now or schedule one-time or recurring delivery.
- 7
Review & Launch
Review and track delivery, opens and conversions.
Smart Segmentation
Seven Customer Cohorts, Automatically Updated
Yue Restaurant CRM automatically classifies every customer into actionable cohorts, so you always know who to win back, reward, and protect from churn.
Active & New
Active customers ordered in the last 30 days, while New customers placed their first order in the last 30 days.
At-Risk, Dormant & Lost
Identify customers inactive for 3–6 months, 6–12 months, or 12+ months and respond with the right win-back approach.
High Frequency & High AOV
Recognise VIP loyalists who order often and high-spend customers ready for premium loyalty experiences.
Strategic Insights Built In
For each cohort, the CRM generates a recommended action — nurture new customers, re-engage at-risk guests, win back dormant customers, and move high-AOV customers into loyalty tiers.
Built for Every F&B Model
Designed for cafés and coffee chains, quick-service restaurants, fine dining, bakeries and dessert brands, cloud kitchens, and multi-location chains.
Marketing Channels
Reach Customers Where They Actually Are
Yue Restaurant CRM connects three proven engagement channels in one campaign builder, so messages reach every guest, every time.
WhatsApp Marketing
Rich media, product images, CTA buttons, quick replies, read receipts and delivery tracking through mTalkz.
Push Notifications
Branded-app alerts with deep links, images, action buttons, open rates and conversion attribution.
SMS via DLT
DLT-compliant messages for India, with universal reach across APAC and MEA markets.
Zomato & Swiggy
Track aggregator sales alongside dine-in and takeaway in one unified analytics dashboard.
Multi-Location
City and store-level analytics filters and location-specific campaign targeting.
Multi-Currency
Support for AED, INR, AUD, SGD, MYR, SAR and other regional currencies.
FAQ
Common Questions About Yue Restaurant CRM
Direct answers about restaurant analytics, engagement channels, customer cohorts, integrations and customisation.
What is Yue Restaurant CRM?+
Yue Restaurant CRM is a customer engagement and marketing automation platform developed by Yue Infotech for food and beverage businesses. It centralises omni-channel sales analytics, WhatsApp, Push and SMS campaigns, customer cohorts, loyalty programs and AI-powered business insights in one web platform.
Does it integrate with Zomato and Swiggy?+
Yes. Yue Restaurant CRM tracks Zomato and Swiggy delivery sales alongside dine-in and takeaway channels in one unified analytics dashboard.
Which WhatsApp provider does the CRM use?+
Yue Restaurant CRM integrates with mTalkz for WhatsApp Business API delivery, supporting approved template messages with rich media, quick-reply buttons and read receipts.
What customer segments does the CRM automatically create?+
The CRM automatically classifies every customer into seven cohorts: Active, New, At-Risk, Dormant, Lost, High Frequency and High AOV. Each is updated in real time with recommended campaign actions.
Can I measure campaign ROI and conversions?+
Yes. Campaigns support conversion goals, attribution windows and optional control groups. The results dashboard shows audience split, delivery funnel, delivery rate, response rate and attributed conversions.
Does Yue Restaurant CRM work for multi-location restaurant chains?+
Yes. The platform supports city-level and store-level analytics filters, location-specific audience segments and campaigns for individual branches or regions.
Which currencies does the CRM support?+
Yue Restaurant CRM supports multi-currency configuration across APAC and MEA, including AED, INR, AUD, SGD, MYR, SAR and other regional currencies.
Can Yue Infotech build a custom restaurant CRM for my business?+
Yes. Yue Infotech develops custom restaurant CRM and customer engagement platforms with tailored modules, POS, payment gateway and delivery-platform integrations, reporting and business workflows.
Get Started Today
Ready to Grow Your Restaurant with Smarter CRM?
Join restaurants across UAE, India, Australia and Southeast Asia using Yue Restaurant CRM to retain customers, automate campaigns and increase revenue.